Framework for booking cancellations and rescheduling.
Customers may request cancellation or rescheduling without a cancellation charge, subject to the confirmed booking terms.
MDA Cleanup may apply a reasonable cancellation charge reflecting losses caused by late cancellation, such as committed cleaner costs and lost booking capacity.
If a cleaner attends but cannot access the property, MDA Cleanup may treat the booking as a late cancellation and assess the resulting costs.
If we cannot provide suitable cover, we will offer rescheduling or an appropriate refund for the affected service.